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FAQ


Q: How long is your production time?


Usually takes around 45days after deposit received. 

But If urgent shipping,pls contact us directly,we will try our best to catch your plan.

Pls confirm order 2-3months earlier before your need the products. 



Q: Is sample available before mass order?And how long?


Yes,pre-sample is workable,and takes around 7-10 working days to finish.
If we have stock for the item,3-5days is enough.



Q: What is your Payment methods? 


Accept payment via T/T (Bank transfer), Western Union, Money Gram,PayPal,Payoneer,L/C etc. 

Online trade assurance Order workable. 



Q: What Could you do to ensure the quality?


100% responsible for our products. 

100% quality check is done before each of shipment.

And prompt response within 12hours for after-sale service. 

And you could come to the factory and do inspection before shipping,or ask the third-party to do inspection also. 



Q: What's your product line?


Wicker Basket

Seagrass/Maize/Water hyacinth/Wicker Storage and Garden Basket

Home Storage items in many different materials

Home Decoration items



Q: Can I request an item that is not on your website? 


Yes,pls contact us freely and advise what you are looking for,and we will try to make as your items. 

We accept customized products and have access to thousands of items. 



Q: What is the Shipping Way?


By sea(FCL and LCL are both workable)
By air

By express(TNT,DHL,UPS,FedEx,SF or other you requested) 



Q: Is it possible to customization for special orders?


Yes.
 Support to produce the goods based on your design.